Your privacy is not merely a legal obligation to us — it is a responsibility we take seriously. This document clearly explains how hokibet collects, uses, and protects your personal data.
Hokibet never sells, rents, or shares members' personal data with third parties for marketing purposes. Your data is used solely to improve your experience on the platform.
All data transmitted between your device and hokibet servers is encrypted using TLS 1.3 protocol with AES-256 encryption. Your data cannot be intercepted by any third party while in transit.
All member personal data is stored on servers protected by multi-layered firewalls and an Intrusion Detection System (IDS) operating 24 hours a day.
Only authorised hokibet staff may access member personal data, and only to the extent necessary to perform their duties. All access is logged and audited regularly.
Hokibet has never and will never sell, rent, or trade members' personal data to any third party for marketing or other commercial purposes.
In the event of any data security incident, hokibet will notify affected members within 72 hours and take immediate remediation steps to protect your account.
Hokibet's privacy policy is fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully protected and respected.
Commitment Summary: hokibet is committed to protecting your privacy. We only collect the data we need, use it responsibly, and never share your personal information without consent. This policy transparently explains every aspect of how your data is managed.
This Privacy Policy is issued by hokibet and applies to all products and services provided through our platform at hokibet.vu, including the official hokibet website and mobile app. This document describes how we collect, store, use, disclose, and protect your personal information.
By registering as a hokibet member or using any part of our platform, you agree to be bound by this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of the platform and contact us to close your account.
Hokibet views privacy not merely as an obligation but as an essential part of building long-term trust with our members. We understand that you entrust us with highly personal information, and we do not take that trust lightly.
Hokibet only collects data that is strictly necessary to provide a safe, high-quality service. The following are the categories of data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | KYC verification & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank account number, transaction records | Payment processing & withdrawals |
| Technical Data | IP address, device type, web browser | Account security & performance analytics |
| Usage Data | Game history, betting records | Responsible gaming verification |
Sensitive Data: hokibet does not collect sensitive data such as health information, religious beliefs, or political views. Biometric data such as fingerprints is used solely for authentication on the mobile app and is not stored on our servers.
The personal data we collect is used solely for lawful and transparent purposes. hokibet uses your data for the following:
Hokibet does not sell or rent your personal data. However, there are limited situations where we need to share data with certain parties for legitimate operational purposes:
In all of the above data sharing cases, hokibet ensures that the receiving parties have adequate data protection measures in place and only use the data for permitted purposes.
The hokibet platform uses cookies and similar tracking technologies to enhance the user experience and ensure session security. There are three categories of cookies we use:
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect platform functionality or your login experience.
Hokibet continuously invests in the latest cybersecurity infrastructure to protect members' personal data. Key security measures we implement include:
Shared Responsibility: While hokibet takes all reasonable steps to protect your data, account security also depends on your own actions. Ensure your password is strong, unique, and not shared with anyone. hokibet will never ask for your password via email, phone, or live chat.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and hokibet's internal policies, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact our privacy team via email at [email protected] or through the platform's live chat. We will process your request within the timeframe required by law.
In some situations, your personal data may be transferred to, stored in, or processed outside Malaysia. This occurs when we use cloud service providers or technology infrastructure operating across multiple locations.
Hokibet ensures that all cross-border data transfers are carried out with adequate safeguards. This includes using providers with recognised international data protection compliance certifications and putting in place contractual agreements that ensure your data is protected to the same standard as in Malaysia.
Hokibet retains your personal data for as long as your account is active and for a set period after account closure, in line with applicable legal and legitimate business requirements. Below are general retention period guidelines:
Upon expiry of the retention period, personal data will be securely deleted or anonymised in accordance with established protocols.
The hokibet platform may contain links to third-party websites or services in certain contexts. This privacy policy applies only to the hokibet platform and does not cover the privacy practices of any external websites or services you may access through those links.
Hokibet is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately.
Hokibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or services we offer. Any changes will be communicated to members via their registered email or in-platform notification at least 14 days before taking effect, unless the change is immediately required for security or legal reasons.
The "Updated" date shown at the top of this page indicates the date of the latest revision. We encourage you to review this page periodically. Continued use of the platform after any policy changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the hokibet Data Privacy Officer. We are committed to addressing every enquiry seriously and responding within a reasonable timeframe.
You can reach us via live chat on the platform for urgent matters, or email our privacy team. For formal complaints, please include your full name, account number (if applicable), a description of the issue, and your desired resolution. This helps us process your inquiry more quickly and effectively.
Privacy Officer Email: [email protected] — We will respond within 5 business days for privacy-related enquiries. For urgent account security issues, please use live chat for immediate assistance.
Your privacy is fully protected. Register now and enjoy a safe, fair, and enjoyable gaming experience alongside more than 500,000 members who trust hokibet.