Terms and Conditions HokiBet – Complete Guide for Members

In this Terms and Conditions document, certain terms are used with specific meanings. "Platform" refers to the hokibet website at the domain hokibet.vu along with all mobile apps and related services. "Member" refers to any individual who has registered and holds an active account with hokibet. "Funds" refers to money or credit value stored in a member's account on the platform. "Games" refers to all types of casino games, slots, bingo, sports betting and other games available on the platform.

These Terms and Conditions apply to all hokibet platform users, including unregistered visitors, registered members, and VIP members. By accessing any part of the platform, you agree to be bound by these terms without exception.

This document should be read together with hokibet's Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and the platform.

To register and use hokibet services, you must meet all of the following eligibility requirements:

• Age requirement: You must be at least 18 years of age at the time of registration. HokiBet maintains a strict zero-tolerance policy against underage gambling.
• Legal capacity: You must have full legal capacity to enter into a binding contractual agreement.
• Jurisdiction: You are responsible for ensuring that participation in online gaming is lawful under the laws of the jurisdiction in which you are located.
• One account only: Each individual is permitted to hold only one active account. Holding multiple accounts is a serious violation that may result in all accounts being suspended.
• Non-hokibet employees: Employees, contractors, and immediate family members of HokiBet staff are not permitted to register as members.

When registering a HokiBet account, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your official identification document, date of birth, active phone number, and a valid email address.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring no one else accesses your account without your authorisation.
• Notifying HokiBet immediately if you suspect any unauthorised access to your account.
• Updating your personal information whenever changes occur.

Hokibet employs an integrated Know Your Customer (KYC) process to verify member identities. This process includes verification of official identification documents and may also include address verification. Accounts that fail to complete KYC verification within the stipulated timeframe may be restricted from making withdrawals.

Hokibet accepts deposits via a variety of approved payment methods including FPX, e-wallets (Touch 'n Go eWallet, GrabPay), credit/debit cards (Visa, Mastercard) and cryptocurrency (USDT, Bitcoin). All deposit methods used must be in the member's own name.

• Minimum deposit limit varies by payment method – starting from RM 10 for digital wallets.
• No processing fees is charged by hokibet for deposits. Any charges imposed by the bank or payment provider are beyond the platform's control.
• Deposited funds held for gaming purposes does not accrue interest.
• hokibet reserves the right to decline or reverse any deposit suspected of involving fraudulent activity or illegitimate funding sources.

All deposit transactions are protected with 256-bit SSL encryption. HokiBet does not store credit card or banking information directly — all sensitive data is handled by licensed and certified payment gateways.

Members may request a fund withdrawal at any time, subject to the following conditions:

• KYC verification must be completed before the first withdrawal can be processed.
• Withdrawal methods must match the deposit method used, except in cases with special approval.
• Bonus wagering requirements must be fully met before any bonus-related balance can be withdrawn.
• Minimum withdrawal limit is RM 50 or equivalent in other currencies.
• Hokibet processes 94% of withdrawals processed within 60 minutes. Withdrawals that require additional review may take up to 24 hours.

Hokibet offers a variety of bonuses and promotions from time to time. All such offers are subject to the specific terms and rules stated on the relevant promotions page. General conditions applicable to all bonuses are as follows:

• Wagering requirement: Each bonus carries a wagering requirement that must be met before bonus-related winnings can be withdrawn. The wagering rate is stated in each promotion's terms.
• Bonus validity period: All bonuses have a limited validity period. Bonuses that have expired will be cancelled automatically.
• One bonus at a time: Unless otherwise stated, only one bonus may be active on an account at any one time.
• Bonus withdrawal limit: Some bonuses have a maximum withdrawal limit on winnings. This limit is stated in the relevant promotion terms.
• Bonus abuse: Any attempt to exploit or abuse bonus offers — including opening multiple accounts to claim repeated bonuses — will result in bonus cancellation and possible account closure.

All games available on the HokiBet platform use a Random Number Generator (RNG) that has been independently verified to ensure fairness. The Return to Player (RTP) percentage for each game is displayed in the respective game information.

• Game outcomes are final and cannot be disputed unless there is a clear technical error.
• In the event of a technical disruption during an active game, the affected wager will be returned to the member's account balance.
• Hokibet reserves the right to void or correct payments that occurred as a result of technical errors, programming errors, or human error.
• Any winnings obtained through unauthorised methods or exploitation of system vulnerabilities will be voided.

The following activities are strictly prohibited on the hokibet platform. Violation of any of these rules will result in immediate action, including account closure and forfeiture of funds:

• Identity fraud: Registering using another person's identity or false information.
• Use of bots or automated software: Using any software, scripts, or automated tools to play or interact with the platform.
• Money laundering: Using the HokiBet platform as a channel for money laundering.
• System exploitation: Exploiting any technical vulnerabilities or bugs in the system for unauthorised gain.
• Unauthorised collusion: Colluding with other members to cheat the game system or gain an unfair advantage.
• Payment fraud: Using stolen credit cards, another person's bank account, or any unauthorised payment method.
• System disruption: Any attempt to disrupt, hack, or compromise the operation of the platform.

There are two main situations in which an account may be closed or suspended — at the member's own request, or at HokiBet's initiative.

Closure at member's request: You may request account closure at any time by contacting our support team. Any valid fund balance in your account will be returned once all withdrawal conditions are met and security checks are completed.

Closure initiated by HokiBet: hokibet reserves the right to close or suspend your account under the following circumstances:

• Violation of any rules within this Terms and Conditions document.
• Confirmation that information provided during registration is false or misleading.
• Activities suspected to be related to fraud, money laundering, or other criminal offences.
• Request from the relevant authorities.
• Member is found to be on a gambling prohibition list or self-exclusion list.

Hokibet provides the gaming platform "as is" without any guarantee that the service will always operate without interruption or error. While we strive to ensure smooth operation 99.9% of the time, factors beyond our control such as network disruptions, system maintenance, or unforeseen circumstances may temporarily affect access.

Hokibet shall not be liable for:

• Losses or missed gains resulting from temporary technical disruptions.
• Game outcomes generated by members using their own funds.
• Losses arising from use of the platform in breach of the terms and conditions.
• Any indirect, consequential, or special losses arising from use of the platform.

Hokibet reserves the right to modify, add to, or amend these Terms and Conditions at any time without prior notice. However, for material and significant changes, we will endeavour to notify members via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the HokiBet platform after any changes to the terms take effect will be considered as the member's acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and withdraw any remaining valid funds.

It is the member's responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest terms applicable to your use of the platform.

If you have any questions or concerns regarding HokiBet's Terms and Conditions, our team is ready to assist. You can reach us via the live chat available on the platform or through our support email. Our support team operates 24 hours a day, 7 days a week and will respond promptly.

For account-related issues, please provide your account number or registered email to help us resolve your request faster. For formal complaints, clearly describe the issue and the steps already taken so we can assist you more effectively.